Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-customer-wait-time-notification-systems.livebursts.com (referring to our company as ‘we’ or ‘the Company’). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy provides a comprehensive overview of our practices regarding the collection, usage, and disclosure of personal information in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales and Personal Information Protection Act (UCPA), Utah, USA
  • Connecticut Transparency and Accountability Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

Please be informed that this policy does not extend to third-party platforms or services accessed through links on our website. These external sites have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy outlines the ways in which your personal data is processed when:

  • You use our applications or services as an authorized user
  • You visit our websites linked to this Privacy Policy
  • You engage with us through communications, including emails, calls, or texts/SMS messages

Personal Data Collection

We collect several types of personal information for various legitimate business purposes. This includes:

  • Account Information: Details required to create and manage your user account, such as name, username, email address, and password.
  • Payment Information: Data related to transactions, including payment method, billing address, and transaction history.
  • Financial Information: This may include bank account details or financial records for billing purposes.
  • Purchase Information: Details about products or services purchased from us, such as order numbers and purchase dates.
  • Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, and mobile network information to recognize your device.
  • Location Data: Your geographic location data, which we may collect when you use our applications or visit our websites.
  • Feedback: Any comments, suggestions, or reviews you provide us.
  • Social Media Information: If you choose to connect our services with your social media accounts, we may access certain personal data from those platforms.
  • Product Information: Details about the products and services that interest or purchase from us.

We gather this data through various means, including direct user input, server logs, tracking technologies (like cookies), and third-party data providers.

Cookies

We use cookies to enhance your browsing experience and for analytical purposes. Cookies are small text files stored on your device that serve different purposes:

  • Strictly Necessary: These ensure basic functions of our website, such as allowing you to log in.
  • Preference: Cookies remember your preferences, language settings, and display options.
  • Analytics: They help us understand user behavior and trends to improve our services.

You have control over non-essential cookies through our Cookie Manager, where you can manage or delete specific types of cookies.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes it was collected for. When no longer required, we securely delete or anonymize your data in accordance with applicable laws and our internal retention policies.

Your Rights

Depending on your location, you have various rights regarding your personal data:

  • Access: The right to request access to the personal information we hold about you.
  • Rectification: You can ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data.
  • Restriction: You may limit our processing of your data under specific conditions.
  • Portability: The right to receive a copy of your personal data in a structured format.
  • Objection: You have the right to object to the processing of your data for specific purposes.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights, please contact our Data Privacy Team at your earliest convenience.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified on our website, and revised policy versions will be made available upon request.

Contact Information

For any questions regarding privacy, data requests, unsubscriptions, or complaints, please contact us:

  • Email: contact@ai-customer-wait-time-notification-systems.livebursts.com
  • Address: [Provide physical address]

We appreciate your trust in us. By using our services, you agree to the terms outlined in this Privacy Policy.